Direct Booking System for Dental Clinic Chain
Dental One needed to step up and enhance workflow and facilitate patients in the reservation process. We developed a new booking system on the website so that users can navigate to the website, select the location and the service, and book and pay online one or more appointments in just a few clicks.
Dental One’s team members will have close-to-live updates directly on their internal management system, with all calendars synchronised.
OBJECTIVES & Solutions
This Project Key Features
Website Optimization
We conducted a deep analysis of Dental and Beauty One’s website and enhanced website performance, and user experience.
Integrated Booking System
Multiple Locations
Dental One clinic operates in three different locations in Italy, where they offer different services in each clinic. Creating a centralised system for all the three locations was of primary importance to improve the internal workflow.
Calendar Synchronization
The booking system seamlessly integrated with Dental One’s existing Google Calendar and internal management system, ensuring all bookings were centralized and easily accessible, and avoiding overbookings.
Employee Training
We provided comprehensive training sessions and guidelines to Dental and Beauty One’s staff, empowering them to manage the booking system effectively and provide exceptional customer service.
Project goal 1
Website Booking System
Choose Service, Day and Time Slot
Enable users to choose their preferred appointment times effortlessly, ensuring convenience and flexibility.
Secure Online Payment
Facilitate hassle-free transactions with our secure online payment system, providing peace of mind for both users and administrators.
Notifications & Reminders
Keep users informed with automatic notifications and reminders, reducing no-shows and improving overall efficiency.
Project goal 2
Easy Bookings Management
Streamlined Booking
The integrated booking system simplified the booking process for users, allowing them to secure their spot in desired classes with ease.
Workflow Optimization
Our booking solution streamlined the client’s internal processes, improving efficiency and avoiding overbookings coming from different booking channels.
Empowered Staff
The training sessions equipped Dental and Beauty One’s staff with the knowledge and skills to manage the booking system effectively, providing excellent customer service.
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